Returns and refunds
I will accept returns within 14 days of delivery. You must return the item within 30 days of receiving them and shipping is at your own expense.
I will offer exchange of items however all shipping costs are to be borne by the buyer, unless the item is significantly damaged and it is not reasonable/practicable to replace individual parts.
Refunds will only be provided for faulty items. If a part is damaged during shipping, I will replace this for you (items damaged in the post should be covered for damage as part of the postal fee). I will not refund for change of mind or if the part is broken from carelessness during construction. Please contact me within 7 days of delivery of your kit to discuss. If you have any concerns or questions, please message me and I will help you as best I can to get the answer you need.
Please read my comments regarding plywood on my 'Hints and Tips' page.
I accept card payments through Paypal as well as direct deposit.
At this stage, Australia Post is the only option for shipping I have available. I can combine shipping, including for a group of smaller items or to include small items with dollhouse kits. If you would like a combined postage estimate, please message me before you purchase.
Please note that the shipping cost applied at checkout includes tracking. I can usually send a number of small kits ( 1-10 small furniture or accessory kits) as a large letter internationally for approximately $4-15aud, however this does not include tracking. I have rarely had parcels go missing (only once or twice) however it is still a small risk. I can send your parcel as a large letter (without tracking) if you prefer, but any risk is borne by you the purchaser. Please let me know at checkout if you prefer I send as a large letter and any excess shipping will be refunded.
Please ask any questions you may have prior to buying and I will do my best to get you an answer. Items will be posted once payment is confirmed recieved. Shipping listed is an estimate; I will refund excess shipping costs when applicable.
Please note that I cannot be held responsible for any import taxes, customs charges or any other duties. These must be borne by the purchaser/addressee.
Please make sure you will be home or be able to collect your parcel. I cannot be held responsible for parcels that have been returned to me due to the addressee being away or unable to collect the parcel. Any parcels returned to me will not be replaced. However, I will provide a refund of the item/s amount minus shipping OR a replacement when I receive the parcel. You must pay shipping on the replacement item.
I need to declare the value of the goods for insurance purposes.